Booking Conditions

BOOKINGS: Booking requests can be made through Holiday Specialists. Travel Licence Number 2TA 06577. Bookings are subject to availability of flights, accommodation, transfers and any other services at the time of booking request. All verbal and written quotes are subject to change until a final confirmation of the booking is made in writing and the receipt of the required deposit. The person making the booking will be deemed to have accepted these booking conditions on behalf of all travelling. All travellers should understand that the names given at the time of booking MUST match the name that appears in their passport. If the name is incorrect, and tickets are issued in the incorrect name, the traveller is responsible for the applicable reissue fees and any increases in departure taxes and levies.

DEPOSITS, TICKETS AND BALANCE OF PAYMENTS: A minimum deposit of $100 per person (including children) is required within 7 days of confirmation of booking, however, for bookings to the USA and Canada a minimum deposit of $300 per person including children) will apply and is required within 5 days of confirmation of bookings. You will be advised of any different deposit and final payment conditions for any service at the time of booking. Receipt of deposit acknowledges you have read and accepted the Company's Booking Conditions. Payment for issue of tickets is subject to airline conditions, as a guide this will range from immediately to within one (1) week of booking. Balance of payment is due 60 days prior to departure, or earlier as advised. If no payment or notifi cation has been received by the due dates, we reserve the right to treat the booking as cancelled. In the event of cancellation only monies left, after all suppliers and other cancellation fees have been deducted, will be refunded. If the booking is made 60 days or less prior to departure, full payment is required at the time of booking. Payment by Credit Card may incur surcharges. In certain circumstances your credit card may be charged by the Principal and in these instances you authorise Holiday Specialists to pass on your credit card details to that Principal.

CANCELLATIONS: Should you or any member of your travelling party be forced to cancel, you must notify us in writing. Cancellation fees are a minimum of the deposit paid or payable and up to 100% of the total land content. This cancellation fee will be in addition to any fee charged by the airline/s or other carrier/s. Once your airline ticket is issued and subject to the airline conditions, cancellation fees, usually up to 100% of the cost of tickets will apply. No refund is available for cancellations after travel has commenced and no refund can be made in respect of accommodation, meals, tours, sightseeing excursions and any other services included but not utilised.

AMENDMENT TO PRICES AND ITINERARY: Amendments requested by you to a confirmed itinerary may incur an amendment processing fee that will be a minimum of $50 per booking per amendment plus any fees levied by any of the service providers. A deposit held confirms your booking but does not guarantee prices. If we have to amend the price or details of all or part of a booking for reasons that were unforeseen and not of our doing we reserve the right to adjust prices as necessary at any time. This would only occur due to factors which are outside our control and include such things as currency fluctuations or any other charge or change that could cause airfare increases, hotel price increases or any other increases in services that are part of the booking price. If such changes in itinerary and prices did not suit, you would have the right to ask for rearrangement of your itinerary or cancel completely. In the event of rearrangement or cancellation, only monies left after all suppliers and other cancellation fees have been deducted, will be refunded.

INSURANCE: We strongly recommend that you purchase a comprehensive travel insurance policy which will under certain circumstances and subject to policy conditions, cover such things as cancellation fees, baggage, personal liability, accident and medical cover. It is strongly suggested that insurance be paid with deposit payments.

TRAVEL DOCUMENTS: All travellers must be aware of passport, visa, health and any other requirements of overseas countries to which they intend to travel. It is the responsibility of all the members of the travelling group to obtain a valid passport and any visa, health or other travel documentation required by the overseas countries. We will not be responsible and will not be held liable for any expenses, costs or losses incurred in relation to a traveller's failure to comply with overseas countries entry/health requirements.

BAGGAGE: It is the traveller's responsibility to check all travel documents for applicable baggage allowances as this can vary between carriers. Any excess baggage (if permitted by individual carriers) and any expense associated with same, is the sole responsibility of the traveller.

RESPONSIBILITY: We will always try to do our best to make sure that all your travel arrangements are satisfactory but to the extent permitted by law, we do not accept liability for any loss or damage whatsoever that may arise from the supply of the booked travel services. This includes acts or omissions or default, whether negligent or otherwise, of all those providing services in relation to the travel where there is a contract between them and yourselves over which we have no direct control. We do not accept liability damages, injury, delay, loss, additional expenses or inconvenience caused directly by events beyond our control, such as, but not limited to, fire, flood, industrial action, equipment failure, civil disturbance, war, acts of God, or acts of Government. It is the responsibility of each traveller to ensure that he/she is in possession of the proper travel documents and that they are in compliance with the current government and transportation companies regulations.

AIR TRAVEL: Air Travel is subject to each airline's conditions and limitations of liability as set out in that airline's conditions of carriage.

TRAVEL SAFETY: It is the responsibility of all traveller's to be aware of the safety, local conditions and issues that may exist at any destination they are travelling through or to. One source of travel advice is the website of the Australian Department of Foreign Affairs and Trade - www.smartraveller.gov.au.

LAW OF CONTRACT: Any contracts and any legal action arising are governed in all respects by the law of the State of New South Wales, Australia.

Specialist Holidays Pty Limited t/a Holiday Specialists. PO Box 6 Broadway NSW 2007, Australia
Telephone: 61 2 9080 1600 Outside Sydney: 13 13 81 Fax: 61 2 9080 1699
Email: mail@holidayspecialists.com.au
www.holidayspecialists.com.au
Lic. 2TA 06577
ACN: 134 691 580
Member: IATA, AFTA, TCF, PART OF THE HOUSE OF TRAVEL GROUP

1 December 2011